port stephens

We are an online only business based in Port Stephens NSW, Australia

We’re open 24/7 and reply to emails on the same or next business day.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Our delivery charge within Australia is a fixed $25.00 for all orders.

Which payment methods are accepted in the Online Shop?

We accept payment through Visa/Mastercard, PayPal and Stripe.

How long will delivery take?

For deliveries of non-branded garments within Port Stephens NSW, it is generally 4-5 business days, and 5-10 business days for areas outside of Port Stephens.

How secure is shopping in the Online Shop? Is my data protected?

All transactions are encrypted and processed by merchants. Our website is also fully secured with SSL Certificate.

What exactly happens after ordering?

After you have placed your order, you will receive a confirmation of your order via email with expected delivery timeframe.

Do I receive an invoice for my order?

Yes, this is processed automatically after your payment.

Do you accept returns?

We understand that ordering online may not be optimal for sizing. If you are a new customer and if you are unsure about the correct sizing, please order 2 items only (e.g. L & XL), then return the item not to size (please keep it clean). We will then credit your account for this item or adjust with your more significant order .

Send us an email